Shipping & returns

If you are a consumer located in Serbia or in the European Union, you have the legal right to withdraw from your purchase within 14 days from the day you receive the goods, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (for example email).

You may use the following contact details:

• Email: shajko2002@gmail.com
• Phone: +381 61 667 0103 · 061 667 0103
• Address for returns: Ice Ski Snowboard Wax, Miljan Jelic PR, Kneza Milosa 123, Zvezdan, Serbia

After notifying us, you must send back the goods within 14 days.

You may inspect and test the product as you would in a physical store. However, you are responsible for any diminished value resulting from use beyond what is necessary to establish the nature and characteristics of the goods.

After we are informed of your withdrawal, we will refund all payments received from you, including the standard delivery cost (cheapest shipping option only), within 14 days.

We may withhold the refund until we receive the goods, or you provide proof that the goods have been sent back.

Refunds are made using the original payment method unless otherwise agreed.

The customer bears the direct cost of returning the goods unless stated otherwise.

If you receive a defective, damaged, or incorrect product, please contact us at shajko2002@gmail.com. We will arrange replacement, repair, or refund according to applicable consumer protection law.

All products are covered by a 2-year legal guarantee under EU and Serbian consumer legislation.

If you have any questions regarding shipping, returns, or complaints, contact us at:

• Email: shajko2002@gmail.com
• Phone: +381 61 667 0103 · 061 667 0103
• Company: Ice Ski Snowboard Wax, Miljan Jelic PR
• Address: Kneza Milosa 123, Zvezdan, Serbia

Consumers may submit complaints via email or through our contact form. We respond within 14 days.

If a dispute cannot be resolved, EU consumers may use the EU Online Dispute Resolution platform.